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podcast hosting

Podcast Hosting with Podbean - an Alternative to Libsyn?

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Podcast Hosting with Podbean - an Alternative to Libsyn?

We're back with another post, as we continue to review the various podcast hosting platforms available on the Internet. In case you missed it, check out the pieces I wrote on how to best move your podcast off SoundCloud with Libsyn and Buzzsprout.

In this insightful post, we dive into Podbean's free podcast hosting services and address some of the concerns the podcast community has expressed with them. I know when I was personally looking through Podbean reviews, it didn't look pretty.

They also didn't look very recent either, with the most recent negative review written in 2012. Old, but still relevant? Maybe. I decided not to leave it up to chance and reached out to Shannon, the Director of Communications for Podbean, to get directly to the source of the issues their past clients have had with them.

 

The Top Two Most Common Complaints about Podbean

It's not a good sign when the first few spots on Google, for 'Podbean Review', are negative. It's also not a good sign that they're all outdated, as I couldn't find anything that was relevant in the 2015-2016 time period. The two biggest concerns and negative remarks that I extracted out of Podbean were:

  1. Their inability to give you control over your own RSS feed. This means that once you give your RSS feed to Podbean, it's theirs forever and you won't be able to get it back; essentially forcing you to start all over. New podcast, new following, and a brand new iTunes page. Ack!
  2. Their terrible customer service offered by non-native English speakers on, with the lack of ‘know-how to fix’ what should be simple solutions. There's nothing worse than dealing with Comcast-esq customer service, questions unanswered, and a support team that doesn't respond to cancellations.

But as I mentioned at the beginning of the article, these reviews are old...way old. They shouldn't even be mentioned in this article, but I know our audience is bound to come across what I found on Google, so it needs to be addressed.

 

According to Podbean, These Problems Have Been Fixed

Shannon was quick to address the concerns I mentioned above, and frankly, after seeing her in-depth response and the various actions taken by her and her team, I feel Podbean is on a fast track to success.

Podbean has already fixed problem number one, and now users are able to move off their platform should they wish. For those who are interested in switching to Podbean services, Shannon offered this helpful article - How to Set a New Feed.

In regards to problem two, Shannon did mention that the company no longer offers phone support. Instead, customers can contact them via email or live chat. Their live chat isn't 24/7, but it does cover around 20+ hours or so. If you can't reach support via live chat, then email is the second best form of communication, of which they quickly reply to. Shannon acknowledges that their customer service was horrible in the past and said Podbean has made major improvements in that regard. Here is what she had to say to me via email:

We have made major improvements to support and have a much more experienced/long-term team now. Of course, no company’s perfect and sometimes they run into complexities, etc. Fortunately—and this is what I think is great about us—me and David (CEO) review twice/week with the team (and more as needed) and help them address any issues, reply to customers having difficulty, help them improve responses, etc.

I (and our community manager, Jennifer) try to be pretty active on social media too, in order to help podcasters. We explain that our Support Twitter isn’t monitored constantly for support requests, so direct contact to Support is best, but we interact consistently with our customers (and other podcasters)—not only for problems, but to proactively help them with resources, marketing ideas, promotion etc.
— Shannon Martin - Podbean Director of Communications

 

What's Great About Podbean?

One of the main reasons why podcasters prefer Podbean over other podcast hosting service platforms is affordability. Their unlimited audio plan goes for as low as $9 a month, with their annual sign up package. They are currently preparing to offer HLS to podcasters who provide video of their interviews as well.

Podbean is an easy and powerful way   to start podcasting. Everything you need. No   technology to learn.

Podbean is an easy and powerful way to start podcasting. Everything you need. No technology to learn.

Podbean seems to be a perfect option for those that have very little technical knowledge. The platform provides easy-to-use tools that can help set up an attractive podcast page. Shannon told me that Podbean is the first host to provide a blog-like platform/page for podcasters. Shannon also believes their back-end editor is simpler to use than WordPress's editor, which can be a huge bonus to some. If you're an independent hobby podcaster without a website, then this option could be ideal for you.

If you already have a website for your podcast, then no problem. The site makes it easy to redirect the feed to your own website, so those who are seeking a little more customization will be glad to know that they're not stuck to Podbean's platform.

Here's the interesting thing about Podbean. They offer affordable integrated monetization. This is what Shannon had to say about it:

We were one of the first hosts (and still, the most affordable—taking only a 15% revenue share with no upfront fees) to offer premium content options (subscriptions or fees for single, “bonus” episodes) and we are the only one to offer integrated crowdfunding (patron support).

CF is also available to podcasters who host anywhere, and I think this is a hidden gem! The great thing about our program is the page pulls in your RSS so it looks great with recent episodes shown there—and for Podbean podcasters, the “become a patron” button is automatically on their page (others can get our pre-formatted buttons, super simple to put on their pages).

Also, if their listeners listen in our apps, the buttons will be there right on the screen so no extra steps, telling them a separate site to go to later etc. CF was so going at first, but we’re really seeing it be more widely adopted and many people are doing quite well with it. Look for something special in the advertising space to be coming soon as well!
— Shannon Martin

 

Finally, I'd like to mention that Podbean does something unique that other podcast hosting service providers don't do as proactively, which is to promote their clients’ content regularly. Podbean promotes 5 podcasts each week on their homepage and in their app, giving their clients some great exposure. They also do regular shout-outs on social media. I like that they do this a lot, because it means they really do care about what their customers have to say and what they are putting out into the world.

I recommend that you check out Podbean, as it seems some of the major problems they had in the beginning have been fixed and that they're actively working towards building a stronger community and service.

 


About Podfly

We are a boutique podcast production service that creates beautiful sounding audio and highly descriptive and well-crafted show notes. We have a small team of audio engineers and writers to help perfect your podcast and make it sound great. If you're starting from scratch, we can teach you how to set up your audio equipment and craft an excellent podcast with intros and outros included. You can contact me at Ayn@Podfly.net for more information or reach us through Podfly's contact form.

 

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The OTHER Best Way to Move Your Podcast off Soundcloud

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The OTHER Best Way to Move Your Podcast off Soundcloud

SoundCloud released their subscription service, SoundCloud Go, roughly a month ago and I have been watching carefully since then. Right around the same time, I wrote an article titled, The Best Way to Move Your Podcast Off SoundCloud, which I hope you’ll check out because it goes into much more detail on why you should consider moving off SoundCloud in the first place.  

SoundCloud Go has received mixed reviews since its release and the company is undoubtedly listening carefully to the critics. I would agree with market speculators that SoundCloud Go is a step in the right direction when it comes to monetizing the platform and getting itself out of the red, but is it going in the right direction for podcasting? This question still leaves me and our readers puzzled. The sheer number of visitors from last month's blog post about this very subject speaks to that as well.

Recently I received an email from a reader asking for my recommendation on something other than 'tried and true' Libsyn. Not knocking their services at all, the folks at Libsyn are the greatest and if you do sign on with them, Podfly can get you a deal. All you have to do is enter the word Podfly in the promo code when you sign up with Libsyn and you'll get your first month of service free. Wht!

But today's post is obviously not about Libsyn.

Buzzsprout has a wonderfully simple migration tool that works seamlessly with SoundCloud. We have taken great care to ensure the process is both bulletproof and very simple. If you run into any questions, our support team is always happy to help. Your listeners won’t be inconvenienced in any way and no one will have to resubscribe.
— Kevin Finn (Co-Founder at Buzzsprout)

So what other service providers do I recommend? Well, Buzzsprout is as steady as it gets. When our Podfly staff emailed Buzzsprout for comments, this is what they had to say about the ease of migration from SoundCloud to Buzzsprout:

Buzzsprout also has a pretty straight to the point tutorial on how to change hosting providers on their platform. In fact, Buzzsprout was kind enough to offer Podfly readers a promo code. You can try out Buzzsprout's services for free, for up to 90 days. All you have to do is go here and then enter 3FREE in the promo code box. This is an excellent deal that can help you get a feel for how their service works. Monthly pricing starts at $12 a month after that point.

I must admit, 90 days to try their service is a great selling point for me.

It gives me enough time to get a true feel for how I can manage my podcasts on a monthly basis. It also gives me enough time to compare stats on the current platform I'm using vs. theirs. If you were unfamiliar with Buzzsprout, then I hope this article has shed some light for you on The OTHER Best Way to Move Your Podcast off Soundcloud. Give it a try today and let us know how Buzzsprout’s services work out for you. Shoot us an email and share your experiences!

 

About Podfly:

Podfly is a production company that caters specifically to podcasts. We work one-on-one with clients to develop their first show or to hold their hands through a complete podcast brand overhaul. It's all up to you and your needs. Let us know how we can serve you by contacting us through Podfly's contact form or by emailing me at Ayn@Podfly.net. We're happy to help!

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